All orders are subjected to ID verification. This process may require a copy of your identification card, artist license, and shop information. The verification process may take 1-2 days once the required documents are received. Please email or call us if you have any questions.
Order will be processed & shipped within 1 Business days after required verification and your full payment has been received
Shipment time will vary from 2 -7 business days - depending on your physical address
Free ground shipping on all orders $100+* within the continental United States
All orders must be placed before 2 pm PST to ensure it will ship out on time
Shipping damages must be reported upon receipt of the package
Defective items or missing parts must be reported to us within 5 days of purchase
Pictures of defective products will be required. The product must be in the original packaging
Item(s) must not be open or used.
Item(s) must be returned with original packaging and accessories.
Item(s) must be returned within 30 days of delivery date.
We DO NOT accept return on the following categories: Books, DVD, Thermal Machine, Tattoo Machines, Power Supplies, Custom Made Items, and sale items.
30% restocking fee will be charged for any items returned.
Sometimes it is not the machine or the grip that is causing the trouble. It could be a broken or defective cable or adaptor. Please contact us or you can bring the machine with you to our warehouse to have it checked.
If you have any additional questions, feel free to contact us
email: [email protected]
phone: +1 (877) 823-6688
*PO Boxes are excluded and will be subject to additional fees.